A: More than just an online order status tool, the Customer Portal can help you effectively manage your business with 24/7 access and information at your fingertips. It's a user-friendly, yet comprehensive system that allows you to manage all of your transactions on a day-to-day basis. •A customizable homepage to meet your individual needs •User management to give you control of user access within your company •Ability to send Portal updates directly to your email •A Product Catalog equipped with a robust product search, detailed product information, and download capabilities •KCHC Connection will be your link to the latest KIMBERLY-CLARK HEATH CARE* announcements •The Transaction Center provides you self-service access to the: •Order Management Center with real-time order statuses, invoice copies, and price discrepancy reports •Contracts Center for viewing, downloading, and printing your contracts in PDF or Excel format •Policy Center contains all current KIMBERLY-CLARK HEATH CARE* policy statements •Technical Center includes details regarding electronic communication including EDI

A: Fill out the quick online form located here: Access Request.

A: Currently, the Portal is for customers who order directly from North America. This includes all customers in North America as well as our international customers that order from North America.

A: The Customer Portal is only available to customers who purchase directly from Kimberly-Clark. However, the new and enhanced product catalog will be available at www.kchealthcare.com for all customers to access.

A: With the initial launch of the Portal, you can check your order status but not actually place the order. Future plans for the Portal include capabilities to order online.

A: Contact Customer Care at 1-800-KC-HELPS or email KCHCCustomerPortal@kcc.com

A: All Kimberly-Clark Tuohy needles have metal stylets.

A: Yes, by calling the Customer Care number at 1-800-742-1996.

A: 16 Gauge = Light Blue 17 Gauge = White/Light Grey 18 Gauge = Pink 20 Gauge = Yellow 21 Gauge = Green 22 Gauge = Black 23 Gauge = Varies/Brown, Blue or Orange 24 Gauge = Purple 25 Gauge = Carolina Blue 26 Gauge = Brown 27 Gauge = Grey 29 Gauge = Red

A: Yes, Kimberlyh-Clark offers a variety of skin prep options, including CHG.

A: Yes, Kimberly-Clark offers a variety of specialty needles, including Double Needle Sets for discography procedures.

A: Yes, Kimberly-Clark offers a variety of catheters, needles, mini-kits and custom tray options for continuous epidural procedures

A: No, Kimberly-Clark does not offer a SAFETY single shot epidural tray at this time.

A: Yes, Kimberly-Clark does offer a wide variety of standard stock trays as well as the option to build a custom tray to meet your procedural needs.

A: The customer pays freight and handling on orders below 75 units of sale. (Customer Terms and Conditions of Sale)

A: a. Returns must be requested within 90 days of invoice date with a minimum of 24 months of remaining shelf life. (Customer Terms and Conditions of Sale) b. Build to Order and drug containing products are NOT returnable. (Customer Terms and Conditions of Sale) c. A 25% restocking fee will be deducted from credit toward all returns. (Customer Terms and Conditions of Sale) d. Purchaser must obtain a Returned Goods Authorization in writing from Kimberly-Clark. (Customer Terms and Conditions of Sale) e. Product containing drugs may not be returned.

A: Yes, the system is a software/hardware upgradeable platform.

A: Yes, the system is capable of performing bipolar lesioning with the usage of the bipolar adapter (product code: PMA-BP).

A: Yes, there are two types of steam sterilization methods that may be sued: pre-vacuum steam sterilization and gravity displacement steam sterilization. The Directions For Use should be referenced for specifics.

A: Yes, they have a 90-day warranty from the date of purchase.

A: No, curved cannulae should be used with curved probes. RF cannulae should be used with RF probes that match in gauge, length and style.

A: Four probes may be used at the same time when using the Multi-RF cable (product code: PMS-BAY-MRF) with the K-C RF generator system (version 3.0 or higher).

A: Yes, Kimberly-Clark’s radiopaque radiofrequency cannulae have a radiopaque marker, which indicates the active tip margin.

A: Yes, extended warranties may be purchased in 1-year increments.

A: Yes, the product code is PMA-AC-100675.

A: No, all cooled RF probes and cooled RF kits are for single-use only.

A: MICROCUFF* is targeted for those patients which have potential for ventilation longer than 24 hours. We recommend patients intubated in the critical care units, emergency department or EMS, and OR procedures where the patient is extubated in the critical care unit.

A: Similar to PVC, Lidocaine is still contraindicated with the MICROCUFF* endotracheal tubes.

A: The endotracheal tube shaft is made of medical grade PVC which contains DEHP. The endotracheal tube cuff which has the vast majority of contact with tissues is DEHP free because it is polyurethane, not PVC (DEHP is a common softener for PVC).

A: Whatever your current hospital protocol recommends. Inflate Microcuff using the same method that you use with your current ET tubes. Common cuff pressure to create a seal is typically between 25 and 35 cm H2O, however, MICROCUFF* has been found to seal at lower pressures in many cases.

A: Follow your hospital protocol.

A: No – it will function the same as your current ET tubes.

A: This is condensation, which occur in most ET tube cuffs. Due to the microthin material, MICROCUFF* might accumulate more condensation than the standard ET tube. However, this does not affect product performance or patient safety. Just be sure to clear the pilot line of any condensation prior to measuring/adjusting cuff pressure as you do with any other ET tube.

A: Nitrile is an abbreviated term sometimes used for nitrile rubber, which is made from butadiene and acrylonitrile monomers. When intended for use in a latex form for dipping gloves, a third monomer, a carboxylic acid, is also included. These three monomers, in the correct proportions, produce a polymer that is excellent for use in manufacturing gloves. Butadiene provides soft, rubbery, resilient characteristics to the polymer. Inclusion of acrylonitrile into the polymer structure greatly increases chemical resistance to oils and many petroleum-based chemicals. Carboxylic acid greatly enhances physical properties, such as strength, elongation, and resistance to cut and puncture. Other chemicals are also often added to the nitrile in relatively small amounts, to make it even more appropriate for use in gloves. These typically include crosslinking agents, accelerators, stabilizers, and colorants

A: Several factors can affect glove discoloration. • Acidic perspiration may react with chemical additives in the glove resulting in discoloration • Chlorination can result in darker cuffs. This is not a problem unless there is a notable loss of strength as seen in over-chlorinated or over-heated gloves. • A chemical reaction between residual nicotine deposits (found between the index and middle finger where a smoker holds cigarettes) and manufacturing chemicals such as carbamates may stain the glove. Metabolic copper or iron, or handling objects made of such metals, may also result in glove staining.

A: Yes, our Isolation Gowns are treated with an anti-stat to reduce the potential for static to build up in the gown.

A: AORN states: "If shoe covers are worn, they should be changed whenever they become torn, wet, or soiled, and they should be removed and discarded in a designated container before leaving the surgical area."

A: Association for the Advancement of Medical Instruments

A: AAMI guidelines are a widely accepted system of classification for protective apparel based on liquid barrier performance, according to ANDI/AAMI PB70:2003(R)2009.

A: We offer several different styles of masks that address the issue of fogging. These masks include our fog-free masks, anti-fog masks and masks with Dermatouch® tape. Please contact your Kimberly-Clark Health Care sales representative for more information.

A: We offer a fit testing kit that contains training materials for your healthcare facility. Your Kimberly-Clark Health Care sales representative can assist in training your trainers to do fit testing.

A: Kimberly-Clark products are not manufactured with natural rubber latex.

A: Color-coded gown neckbands, tie cards, and packaging are part of the KIMBERLY-CLARK* Color-Key. The KIMBERLY-CLARK* Color Key provides caregivers Instant Gown Recognition, to help minimize the risk of wearing the wrong gown. Now it’s easy to quickly select the gown you want for each and every procedure. The colors signify the following: Yellow – Non-reinforced surgical gowns Green – Fabric-reinforced surgical gowns Red – High Performance Type Surgical Gowns (includes Zoned Impervious, Fully Impervious, Specialty Impervious and MICROCOOL* surgical gowns) Packaging: The color that corresponds to the neckband color is located on the top edge of the front of the gown package. Tie Card: The Color-Key tie card accompanies each gown, to help users in the OR understand what their colored neckbands represent

A: 100% Polyester Weave

A: Yes, if a sterilizer malfunctions or a cycle is aborted before completion, packages wrapped with KIMBERLY-CLARK* Sterilization Wrap should be re-wrapped prior to being placed in another sterilization cycle.

A: No. Kimberly-Clark does not endorse the re-use (re-sterilization) of sterilization wrap and does not warrant performance of the product if it is re-used. It is cleared by the FDA as a single-use product.

A: This product is not manufactured with natural rubber latex.