Kimberly-Clark
Trusted Clinical Solutions*

Customer Portal FAQs

 

What is the new Customer Portal?
The new Customer Portal will be replacing the current Marketplace tool in August of 2009. The Portal will include the same order status information as well as a number of other new features.
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When does the Customer Portal launch?
August 2009
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How do I get access?
Fill out the quick online form located here: Access Request.
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What if I already have Marketplace access?
If you already have access to Marketplace, then you will be automatically set up for the Customer Portal. Your user ID and password will stay the same.
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How is the Customer Portal different from Marketplace?
More than just an online order status tool, the all new Customer Portal can help you effectively manage your business with 24/7 access and information at your fingertips. It's a user-friendly, yet comprehensive system that allows you to manage all of your transactions on a day-to-day basis.
  • A customizable homepage to meet your individual needs
  • User management to give you control of user access within your company
  • Ability to send Portal updates directly to your email
  • A New Product Catalog equipped with a robust product search, detailed product information, and download capabilities
  • KCHC Connection will be your link to the latest KIMBERLY-CLARK HEATH CARE* announcements
  • The Transaction Center provides you self-service access to the:
    • Order Management Center with real-time order statuses, invoice copies, and price discrepancy reports
    • Contracts Center for viewing, downloading, and printing your contracts in PDF or Excel format
    • Chargeback Center to view open and approved chargeback requests and submit your claims online via Web Entry or E-File
    • Policy Center contains all current KIMBERLY-CLARK HEATH CARE* policy statements
    • Technical Center includes details regarding electronic communication including EDI
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Is this for North America only?
Currently, the Portal is for customers who order directly from North America. This includes all customers in North America as well as our international customers that order from North America.
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I purchase my Kimberly-Clark products from a distributor. Can I still use the Customer Portal?
The Customer Portal is only available to customers who purchase directly from Kimberly-Clark. However, the new and enhanced product catalog will be available at www.kchealthcare.com for all customers to access.
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Can I place orders via the Customer Portal?
With the initial launch of the Portal, you can check your order status but not actually place the order. Future plans for the Portal include capabilities to order online.
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Is your product catalog changing / will it be up to date?
Yes, the Portal will include an all new product catalog with robust information and download capabilities that are all up to date.
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How can I find out more about the Portal?
More communications will be coming in the near future. To be added to the distribution list or for additional information, email KCHCCustomerPortal@kcc.com 
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